Policy
Effective Date: January 2025 | Last Updated: January 15, 2025
At Magnificent Mile Logistics LLC, we are committed to providing exceptional logistics services. However, we understand that circumstances may arise where adjustments to services are necessary. This Return and Refund Policy outlines the conditions under which service credits, refunds, or compensation may be provided.
Please note that as a logistics service provider, our policy differs from traditional product return policies. We focus on service satisfaction, delivery performance, and freight condition guarantees.
Damaged Freight: Claims must be reported within 48 hours of delivery with photographic evidence.
Delivery Delays: Significant delays beyond the estimated delivery window may qualify for service credits.
Service Cancellations: Cancellations made at least 24 hours before scheduled pickup are eligible for full refunds.
Billing Errors: Discrepancies in invoicing must be reported within 30 days of invoice date.
Important: All claims must be submitted in writing via email to help@magnificentsmilelogistics.com with relevant documentation and shipment tracking numbers.
Contact our support team at help@magnificentsmilelogistics.com or call +1 (209) 290-4356 with your claim details, shipment information, and supporting documentation.
Our team will review your claim within 3-5 business days. We may request additional information or documentation to process your request.
Once approved, refunds will be processed to the original payment method within 7-10 business days. Service credits will be applied to your account immediately.
| Claim Type | Review Period | Resolution Time |
|---|---|---|
| Damaged Freight | 3-5 business days | 7-14 business days |
| Delivery Delays | 2-3 business days | 5-7 business days |
| Service Cancellations | 1-2 business days | 3-5 business days |
| Billing Errors | 3-5 business days | 7-10 business days |
Acts of Nature: Delays or damages caused by weather, natural disasters, or other force majeure events are not eligible for refunds.
Customer-Caused Delays: Issues arising from incorrect addresses, unavailable recipients, or incomplete documentation are not covered.
Third-Party Carrier Issues: When using third-party carriers, claims may be subject to their policies and timeframes.
Late Claims: Claims submitted beyond the specified timeframes may not be processed.
Our support team is here to help you with any questions or concerns about our return and refund policy.
Contact Support Team